I help you stabilize your organization for continuous change.
Played a key role in ensuring the successful launch of a remote office. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new remote-employee orientation. Fostered a teamwork environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind organization’s employee-retention rate of 89% within an industry where high turnover is the norm. Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and non-exempt level. Brought workers’ compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury. Cut benefits costs by 16% by negotiating favorable contracts and ensuring that company did not pay for benefits for which employees were ineligible. Wrote employee manual covering company policies, disciplinary procedures, code of conduct, policy and benefits information. Introduced company’s first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide. Revised job descriptions across all levels and 25+ categories. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.
Trained 25-member management team on interviewing techniques and best practices, conducting workshops and coaching sessions that contributed to sound hiring decisions. Co-developed organization’s first standardized disciplinary procedures and tracking system that insulated organization from legal risk and ensured consistent and fair discipline processes. Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Reworked new-hire orientation program to include HR information and organization resources. Saved organization thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours from 200+ to less than 15 per month.
Platinum Service Award for Exemplary HR
June 4, 2019
